Smile Doctors Off Mute

EP2504 | They Created a Lean, Mean Ortho Machine

Can You Boost Efficiency Without Sacrificing Care?
Adopting Invisalign® in 1999 and growing to be two of the top providers in the world, Dr. Damon DeArment and Dr. Dan Lill are no strangers to new technologies. But it was when they coupled their passion for early-adoption with dynamic scheduling, two-phase treatment, and team-member buy-in that their clinical efficiency truly began to soar.
 The orthodontists behind Shenandoah Valley Orthodontics are proving that efficiency doesn’t equal cutting corners, and when the systems are built to serve the doctor and team, the patient is the ultimate beneficiary.
 
On this episode of the Smile Doctors Off Mute podcast, Dr. DeArment and Dr. Lill join Dr. Scott Law to share their blueprint for patient-centric systems that make doctors' lives easier. Listen in as they discuss:   🔑 The key to efficiency (spoiler: it’s education) 🌱 How to treat your patients like you’d treat your kids 🥼 Why it takes a “mini-residency” program to teach your team to think like an orthodontist 
Looking for practical advice on how to get that weight off your shoulders?
This episode is for you!
KEY TAKEAWAYS:
Finding the Ideal Partner (00:00:56)
Evolving Practice Operations (00:05:36)
Embracing Technology (00:08:37)
Patient-Centric Technology (00:13:18)
Educating Referring Dentists (00:17:02)
The Value of Early Treatment (00:19:45)
Building Patient Confidence (00:28:58)
Advice for Other Orthodontists (00:30:22)
Importance of Team Training (00:34:05)
Empowering the Team (00:38:25)
The Power of Partnership (00:46:34)
Reflections on Growth (00:48:34)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Shenandoah Valley Orthodontics: https://www.shenandoahortho.com/
Email Dr. DeArment: damon.dearment@smiledoctors.com
Email Dr. Dan Lill: daniel.lill@smiledoctors.com
Email Dr. Scott Law: scott.law@smiledoctors.com
 
Monetization ID HNC9FIUDJ5JZNQY4

EP2503 | The Purpose-Led Life: How I'm Learning to Live with Intention

Is Work-Life Balance a Real Thing?
For Dr. Jacquee Schieck of Schieck Orthodontics in Northfield, Minnesota, living with purpose is not about doing everything; it’s about focusing on the right things. As an orthodontist, a leader, a mother, and even a bassist and vocalist for the all-orthodontist band Relapse, Dr. Schieck knows firsthand how challenging it can be to juggle the demands of work, family, and personal passions. But over the years, she’s discovered that true balance doesn’t come from squeezing more onto the to-do list, but from setting clear priorities and leading with intention.
On this episode of Smile Doctors Off Mute, Dr. Schieck sits down with Dr. Scott Law to share what she’s learned about creating a meaningful, fulfilling life. As a lifelong perfectionist, Dr. Schieck has worked to overcome the pressure to do everything flawlessly — learning instead that growth and rest go hand in hand. She also opens up about how trusting others has helped her grow as a leader and create an environment where patients don’t just receive treatment but feel genuinely valued and empowered.
If you’ve ever struggled with feeling stretched too thin or unsure how to lead with confidence while keeping your personal life intact, Dr. Schieck’s perspective will inspire you to rethink what it means to truly live a purpose-led life.
KEY TAKEAWAYS:
Getting to Know Dr. Jackie Schieck (00:01:20)
The Culture of Care (00:04:17)
Values and Intentions (00:07:19)
The Pressure of Perfectionism (00:12:09)
A "Really Real Season" (00:26:00)
Time Management Tips (00:34:06)
The Wellness Wheel (00:42:50)
The Triple Win of Technology (00:49:10)
Prioritizing Self-Care (00:56:14)
The Growth Journey (00:57:00)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Schieck Orthodontics: https://www.schieckortho.com/
Email Dr. Schieck: jacquelyn.schieck@smiledoctors.com
Find, follow, and message Dr. Schieck on Instagram: https://www.instagram.com/dr.schieck/
Email Dr. Law: scott.law@smiledoctors.com
 
Monetization ID HNC9FIUDJ5JZNQY4
 

EP2502 | You vs. You: Faith, Fitness, and Finding Balance

Is it Possible to Thrive — Not Just Survive — Through Life’s Struggles?
As a child who was bullied for her smile, Dr. Colby Cajero is a first-generation college student turned doctor who has dedicated her life to helping others find the healthiest, most confident versions of themselves. Although no one can anticipate life’s many curveballs, she is the picture of perseverance through them. 
After facing the adversity of losing her parents and battling breast cancer, Dr. Cajero has undergone a life-changing health journey that’s as encouraging as it is inspirational. From bodybuilder to finding balance, Dr. Cajero shares with Dr. Law how her faith in God’s plan has been an integral part of finding perspective and achieving greatness amid heartbreak:
❌ How to avoid “succumbing to the suck” 🌦️ Why faith is essential to reshape our perspective 🥦 What it looks like to move "beyond the Tupperware” & achieve balance
 
If it feels like it’s you against the world — or you want to be fired up enough to run through a wall — you’ll love this episode.
KEY TAKEAWAYS:
Overcoming Bullying and Finding Her Passion (00:00:54)
Navigating Life Through the COVID Pandemic (00:02:18)
The Superhero in the Room (00:03:54)
Discovering Bodybuilding (00:05:41)
A Cluster of Life Challenges (00:10:50)
Finding Strength in Faith (00:11:19)
Persevering Through Life's Curveballs (00:18:57)
Holy Cow! This is for Real! (00:20:48)
Balancing Life and Fitness (00:29:05)
You vs. You: How Bodybuilding Makes Me a Better Orthodontist (00:31:57)
Control What You Can Control (00:35:15)
An Amazing, Surprising Miracle (00:42:33)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Find, follow, and message Dr. Colby Cajero on Instagram: https://www.instagram.com/dr_colburt/
Get inspired by Dr. Cajero's YouTube channel: https://www.youtube.com/channel/UCvfxPja50OtEKNit5ib8U-w
Email Dr. Scott Law: scott.law@smiledoctors.com
 
Monetization ID HNC9FIUDJ5JZNQY4

EP2501 | Best of 2024 (Preview of 2025)

What Was Your Favorite Off-Mute Moment of 2024?
That’s a wrap on 2024! On this special episode, we revisit interviews that shaped the first 9 months of Smile Doctors Off Mute, hosted by Dr. Scott Law.
From clinical advancements and improving patient care to navigating practice management and professional growth, these highlights capture the heart of our podcast’s mission: creating a space for open, unscripted conversations that inspire and inform orthodontists at every stage of their careers.
Over the past 9 months, Dr. Scott Law has hosted an all-star lineup of guests, sparking candid discussions about the future of orthodontics, the power of innovation, and the lessons learned along the way. Dr. Zach Casagrande set the record straight on common misconceptions about OSOs, while Dr. John Lippincott shared the highs and lows of affiliating with one — and why it ultimately transformed his practice. Dr. Shad Hanis revealed how prioritizing authentic relationships over quick wins drives sustainable growth, and Dr. Ben Fishbein offered proven strategies for scaling practices in today’s competitive landscape. Listeners also heard from Dr. Jack Devereux and Dr. Phuong Nguyen about their inspiring evolution from mentorship to partnership, and Dr. Jessica Itani shared her journey from residency to thriving with the world’s top Invisalign® provider. These episodes are just a few that showcase the diverse career paths and shared challenges that define modern orthodontics.
We’ll also take a look ahead to 2025, with a glimpse of the upcoming topics and guests as we continue to explore what’s possible in our field. Whether you’re catching up or tuning in for the first time, this episode is the perfect way to celebrate the year’s best moments and gear up for what’s next. 
TOP OFF MUTE MOMENTS FROM 2024:
What Smile Doctors Off Mute is (and Isn’t), from EP2401 with Dr. Scott Law (00:00:53)
Prosthodontics: The Future of Orthodontics, from EP2411 with Dr. Jep Paschal (00:01:22)
Practice Pearls from the Ortho Odd Couple, from EP2412 with Drs. Jack Devereux and Phuong Ngyuen (00:02:28)
Patients Aren’t the Priority, from EP2410 with Dr. Farah Kar (00:04:08)
Major Affiliation Pain Points (and Solutions), from EP2408 with Dr. John Lippincott (00:04:54)
Joining an OSO Straight Out of Residency, from EP2405 with Dr. Josh Adcox (00:06:18)
Get Comfortable with Being Uncomfortable, from EP2409 with Dr. Amanda Gallagher (00:08:58)
My Best Career Move Ever, from EP2402 with Dr. Zach Casagrande (00:11:10)
Dental Relationships Matter to Your Success in Orthodontics, from EP2407 with Dr. Shad Hanis (00:17:29)
De Novo Pain Points, from EP2404 with Dr. Ben Fishbein (00:24:02)
Import Questions for Prospective Affiliate Orthodontists, from EP2403 with Drs. Ryan Hurley and Tonya Volk (00:29:28)
Dr. Jessica Itani on Her Future in Orthodontics, from EP2413 (00:33:27)
A Look at What's Ahead for the Smile Doctors Off Mute Podcast in 2025 (00:35:10)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
 
Monetization ID HNC9FIUDJ5JZNQY4

EP2413 | Surprising Things I Learned In My First Year As A Practicing Orthodontist

How is Life as a Practicing Orthodontist Different from Residency?
Dr. Jessica Itani is bringing big sister energy to orthodontics. A powerhouse associate with the world's leading Invisalign® provider, Dr. Itani was the youngest doctor to lecture at the 2024 Invisalign® Ortho Summit in Las Vegas — just 3.5 years after graduation.  
Now, she joins Dr. Law on the Smile Doctors Off Mute podcast to discuss lessons learned since jumping into her career. Through their engaging conversation, discover how Dr. Itani transitioned from a small-town upbringing to Georgetown University and eventually became a dynamic presence in orthodontics. Learn about her professional evolution from graduating residency in 2021, adjusting to intense patient volumes, and her growth at Northern Virginia Orthodontics (NVO), the top Invisalign® provider since 2019. 
Dr. Itani is no stranger to saying yes to things that stretch her, and our time with her is proof that hard work, mentorship, and the continuous pursuit of improving patient care have all played critical roles in her professional development. Tune in for an inspiring discussion that offers valuable lessons for practitioners at any stage of their careers! 
KEY TAKEAWAYS:
Dr. Itani's Journey to Orthodontics (00:00:37)
Transitioning from Residency to Private Practice (00:03:42)
Embracing High Patient Volume (00:08:17)
Special Events for New Patients (00:14:05)
Professional Growth Through Speaking (00:15:37)
Personal Growth and Delegation (00:20:50)
Advice for New Orthodontists (00:23:56)
Hobbies and Personal Interests (00:26:54)
Future Outlook (00:29:10)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Northern Virginia Orthodontics: https://nvorthodontics.com/
Email Dr. Jessica Itani: drjitani@nvorthodontics.com
Find, follow, and message Dr. Jessica Itani on Instagram: https://www.instagram.com/dr.shoesnsmiles/
 
Monetization ID HNC9FIUDJ5JZNQY4
 

EP2412 | The Ortho Odd Couple

What Happens When Two Orthodontists Meet at a Pivotal Moment in Their Careers?
On this episode of Smile Doctors Off Mute, Dr. Scott Law chats with Dr. Jack Devereux and Dr. Phuong Nguyen — two orthodontists whose professional journeys collided, shaping their practice and paving the way for the next generation of doctors. From general dentistry and starting his own practice to taking over a partner’s practice during a health crisis, Jack faced a tidal wave of challenges early in his orthodontic career that pushed him to adopt innovative systems and partner with an OSO to sustainably grow his practice.
Then, Hurricane Katrina swept through, bringing devastation — and opportunity. As one of very few offices whose operations weren’t halted by Katrina, Dr. Devereux’s busy practice needed help. Enter Dr. Nguyen, a young orthodontist looking for stability in a storm-tossed world. Dr. Devereux took a chance, offering Dr. Nguyen partnership after just six months of working together, betting on his promise: "I’ll make us stronger together than you ever were alone." And he delivered.
Together, they built a practice where efficiency met excellence. Their “faster, better, cheaper” mantra wasn’t about cutting corners but crafting systems so seamless, even their front desk ran like clockwork. The duo later joined Smile Doctors not just for growth but to extend their impact as Divisional Support Doctors, mentoring young orthodontists to push the limits of what’s possible in patient care and practice operations.
Dr. Devereux and Dr. Nguyen’s story is one of two paths crossing at just the right time, proving that the perfect partnership doesn’t just change their course; it has the power to inspire and guide others on their own journeys, too. 
 
KEY TAKEAWAYS:
Introduction to a Unique Partnership (00:00:16)
Journey into Orthodontics (00:01:43)
The Evolution of Partnership (00:06:42)
Addressing the OSO Model (00:10:46)
Care Philosophy (00:15:08)
Team Growth and Development (00:16:07)
The Importance of True Partnership (00:19:47)
Systematic Approaches in Practice (00:23:19)
Principles of Efficiency (00:26:14)
Problem-Solving Strategies (00:27:52)
Mentorship and Learning (00:32:21)
Balancing Work and Family (00:37:10)
Ownership and Equity in Practice (00:39:28)
Personal Impact and Reflection (00:40:34)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Smile Doctors by DN Orthodontics: https://smiledoctorsbydnortho.com/
Email Dr. Jack Devereux: jack.devereux@smiledoctors.com
Email Dr. Phuong Ngyuen: phuong.nguyen@smiledoctors.com
 
Monetization ID HNC9FIUDJ5JZNQY4

EP2411 | 4 Keys to Orthodontic Innovation

When Does Innovation Create More Problems than It Solves?
As the moat around the one-size-fits-all treatment approach evaporates, it’s more important than ever to be an expert in many treatment modalities to serve just one patient. At the same time, perpetual innovation can sometimes feel like chaos. But when executed with precision and confidence, it can usher a practice into the future of our specialty.  On this episode of the Smile Doctors Off Mute Podcast, self-proclaimed "ortho geek" Dr. Jep Paschal talks with Dr. Scott Law about his background in prosthodontics and the “new normal” of practicing orthodontics today:  • How to cultivate a culture of innovation within your team• Why it works to let people do what they’re good at• How the world’s most expensive doorstop gave way to a priceless lesson• The 4 criteria he uses to evaluate new innovations• and more  For any forward-thinking individuals looking to inspire a culture of innovation in your sphere of influence, this episode of the Smile Doctors Off Mute Podcast is a can’t-miss.
HIGHLIGHTS:
Dr. Paschal's Circuitous Journey Into Orthodontics (00:01:12)
Transitioning from Prosthodontics to Orthodontics (00:04:20)
Aesthetic and Cosmetic Correction Philosophies (00:07:25)
Embracing Change in Treatment Approaches (00:09:46)
Orthodontic Technology Evolution (00:15:23)
Why Prosthodontics Thinking is the Future of Orthodontics (00:21:05)
Leading Teams Through Change (00:22:40)
4 Keys to Orthodontic Innovation (00:23:46) 
The Power of Delegation (00:31:57)
The Future Landscape of Orthodontics (00:41:09)
How the Specialty Will Survive (00:49:25)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Paschal Orthodontics in Georgia: https://paschalorthodontics.com/
Email Dr. Jep Paschal jep@paschalortho.com
 
Monetization ID HNC9FIUDJ5JZNQY4
 

EP2410 | Stellar Patient Experience, by Design

Can a clinic be more than just a treatment space?
When Dr. Farah Kar transitioned from a background in art, architecture, and project management to orthodontics, she brought a unique vision that informed her approach to patient care and practice culture. For Dr. Kar, building an empowering, welcoming environment for both her patients and team isn’t just about aesthetics — it’s about intentionality, authenticity, and a commitment to human connection. 
On this episode of Smile Doctors Off Mute with Dr. Scott Law, Dr. Kar discusses how she stays true to herself in an industry full of trends. She shares the importance of crafting a space that reflects who she is, explaining that the most meaningful patient experiences start with a genuine reflection of the doctor’s own personality and values. 
But Dr. Kar’s insights go beyond office design; she speaks openly about how a personal loss taught her there’s no real divide between her personal and professional life. The compassion her team and patients showed during difficult times transformed her leadership style and deepened her belief that investing in her team is also an investment in her patients. 
Dr. Kar’s journey serves as a reminder that true success doesn’t come from jumping on the latest trend but from staying grounded in your own vision and purpose. Join us for an inspiring conversation about authenticity, intentional design, and the power of bringing more humanity into orthodontic care.  
HIGHLIGHTS:
Dr. Kar's Background and Journey into Ortho (00:00:53)
Design Thinking in Orthodontics (00:04:21)
Creating an Authentic Vibe (00:07:48)
Building Team Culture (00:10:52)
The Power of Authenticity (00:14:23)
Embracing Imperfections (00:16:08)
Investing in Your Team (00:19:22)
Navigating Personal Connections (00:22:15)
The Impact of Personal Stories (00:25:21)
Work-Life Passion (00:28:28)
The Journey of Authenticity (00:31:58)
Don't Drop the Ball on Your Bathroom (00:33:51)
Designing Unique Patient Experiences (00:37:47)
Celebrating Authentic Connections (00:42:54)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Dr. Kar on Instagram: https://www.instagram.com/the.ortho.queen/
 
Monetization ID HNC9FIUDJ5JZNQY4
 

EP2409 | Adapt to Thrive: Fresh Tactics for Success

Do OSOs Stifle Creativity?
On this inspiring episode, we delve into the world of orthodontics with Dr. Amanda Gallagher, a trailblazing orthodontist in Baltimore, Maryland. Discover her incredible journey from her early aspirations in medicine to becoming a leader in her field, known for her unique practice that blends aesthetics, orthodontics, and exceptional patient care. 
Join us as Dr. Gallagher shares her insights on the importance of balancing routine practices with constant innovation to enhance patient experiences. Learn about her deliberate approach to practice management, her marketing strategies, and her philosophy on leadership and team collaboration. 
Dr. Gallagher also opens up about her personal growth, the challenges she faced, and how she maintains a competitive edge by embracing discomfort and seeking continuous improvement. This episode is packed with valuable lessons for anyone looking to excel in the field of orthodontics or any other profession. 
Don't miss this opportunity to learn from one of the best in the industry. Tune in now! 
KEY TAKEAWAYS:
Embracing Change (00:00:10)
Dr. Amanda Gallagher’s Orthodontic Journey (00:02:12)
Unique Practice Approach (00:05:02)
Designing a Patient-Centric Space (00:11:01)
Joining Forces: The Group Decision (00:15:20)
The Power of Collaboration (00:19:51)
Embracing Discomfort (00:24:37)
Leadership Through Change (00:30:47)
Appreciating Your Team (00:39:33)
Personal Growth Through Challenges (00:42:20)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Amanda Gallagher Orthodontics: https://www.agortho.com/
Find, Follow, and Message Amanda Gallagher on Instagram: https://www.instagram.com/agortho/
 
Monetization ID HNC9FIUDJ5JZNQY4
 

EP2408 | Where We Went Wrong and How We Made it Right

Does Joining an OSO Solve Problems or Create New Ones?
In 2018, Prairie View Orthodontics hit a plateau. Despite a thriving practice with a decades-long legacy in the community, they struggled to reach the next level of growth. When Dr. John Lippincott decided to affiliate with Smile Doctors, it seemed like the perfect solution — but the journey was anything but smooth. 
On this episode of Smile Doctors Off Mute, Dr. Lippincott reflects on the tough decisions, early challenges, and moments of doubt that came with transitioning from an independent practice to partnering with an OSO.  
Like many practice owners, he grappled with the unknown: Would Prairie View Orthodontics lose its identity? Would affiliating with an OSO damage the relationships with patients and reputation within the community that took years to build? Would they be forced into a one-size-fits-all model that clashed with their values?
But alongside these common concerns came unexpected growing pains, too. In the end, Dr. Lippincott’s experience didn’t just transform his own practice; it helped reshape how Smile Doctors approaches partnerships today. 
His journey shows why it’s important to stay true to your core values while embracing change, and that with the right partnership, it’s possible to scale without losing what makes a practice special. 
Join Dr. Scott Law and Dr. Lippincott for a no-holds-barred conversation about how Prairie View Orthdontics overcame setbacks and achieved 5x annual production growth — without sacrificing patient care or losing the personal touch that built their practice. 
KEY TAKEAWAYS:
Making Mistakes is Part of the Journey (00:00:09)
Dr. Lippincott's Place Within an Orthodontic Legacy (00:01:54)
A Plateau for Prairie View Presents New Opportunities (00:05:50)
What's in a Name? (00:09:59)
Course-Correcting (00:11:14)
Decision-Making Dynamics (00:15:15)
Implementing Systems for Growth (00:23:14)
Empowering the Team (00:29:54)
Overcoming Early Pain Points & Keeping What's Working (00:34:57)
MORE INFO:
Smile Doctors partnership opportunities: https://smiledoctorspartners.com/ 
Prairie View Orthodontics: https://prairieviewortho.com/
 
Monetization ID HNC9FIUDJ5JZNQY4